We collect various kinds of information that you provide to us as well as information we obtain from your use of the Services. Some of the types of information that we collect include:
“Personal Information”— personal identifying information associated with or used to identify or contact a specific person. Personal Information includes, but is not limited to, the following: (1) contact data (such as first and last name, e-mail address, mailing address, telephone number, and payment information); (2) demographic data (such as gender, date of birth (age), and zip code); and (3) certain Usage Data, such as IP address.
“Usage Data”—information about an individual’s online activity that, by itself, does not identify the individual, such as:
(Generally, we do not consider Usage Data as Personal Information because Usage Data by itself usually does not identify an individual. Personal Information and Usage Data may be linked together. Different types of Usage Information also may be linked together and, once linked, may identify an individual person. Some Usage Data may be Personal Information under applicable law.)
“Location Data” —a category of Personal Information collected about the location of a mobile device or computer, including:
We are the sole owners of the information collected on this Services. We only have access to/collect information that you voluntarily give us via email, through the Services, or other direct contact from you. Please keep in mind that if you directly disclose Personal Information or personally sensitive data through any National D-Day Memorial Foundation public message boards, this information may be collected and used by others.
We also automatically collect Usage Data when you interact with the Services. We, along with the service providers that help us provide the Services, use small text files called “cookies”, which are small computer files sent to or accessed from your web browser or your computer’s, tablet’s, or mobile device’s hard drive that contain information about your computer, tablet, or mobile device, such as a user ID, user settings, browsing history and activities conducted while using the Services. Cookies are not themselves personally identifiable, but may be linked to Personal Information that you provide to us through your interaction with the Services. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier.
We also use other cookies and other data collection tools (such as web beacons and server logs), which we collectively refer to as “data collection tools,” to help improve your experience with the Services. This may include the use of data collection tools to collect information from the device used to access the Services, such as operating system type, browser type, domain and other system settings, as well as the operating system used and the country and time zone in which the computer or device is located.
We will use your information to respond to you, regarding the reason you contacted us. Unless you ask us not to, we may contact you via email in the future.
We may disclose Personal Information to third parties in order to perform services requested or functions initiated by users. In addition, we may disclose Personal Information in order to identify a user in connection with communications sent through the Services. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your application, e.g. screening agencies, etc. or to operate other related services.
We may also use the information we collect for any of the following purposes:
We also may share information that we collect from users, as needed, to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.
Please note that, in order to provide you with a better experience and to improve the Services, information collected through the Services may be used in an aggregated or individualized manner. For example, Personal Information collected during use of one of the Services may be used to suggest particular content that can be made available to the user on another of the Services or be used to try to present more relevant advertising in another of the Services. We may share Personal Information about you in an aggregated form—that is, in a statistical or summary form that does not include any personal identifiers—with third parties in order to discover and reveal trends about how users like you interact with our services.
We will retain information as long as it is necessary and relevant for our operations. We also retain Personal Information to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, collect any fees owed and other actions permitted by law. After it is no longer necessary for us to retain information, we dispose of it according to our data retention and deletion policies.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will delete your Personal Information from our records. Please note that we may not be able to comply with requests to delete your Personal Information if it is necessary to:
It is important to us that you are able to access and review the Personal Information we have about you and make corrections to it or delete it, as necessary. If you have any questions about how to access your Personal Information, or if you would prefer to opt out of any future contacts from us at any time, please contact us via email: firstname.lastname@example.org.
We take precautions to protect your information. We employ industry-standard security measures designed to protect the security of all information submitted through the Services. However, the security of information transmitted through the internet can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data. Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of our digital services. In order to protect you and your data, we may suspend your use of any of the Services, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure areas of any of the Services are restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.
Wherever we collect sensitive information (such as payment information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Disclaimer: The Services is not intended for use by children. If you are under the age of majority in your place of residence, you may use the Services only with the consent of or under the supervision of your parent or legal guardian. Consistent with the requirements of the Children’s Online Privacy Protection Act (COPPA), if we learn that we have received any information directly from a child under age 13 without first receiving his or her parent’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the Services and subsequently we will delete that information.
For more information, please refer to our Website Terms of Service.
Frequently Asked Questions
Thank you for visiting the National D-Day Memorial Gift Shop. All proceeds from your purchase fund the educational mission of the National D-Day Memorial in Bedford, VA. If you have any questions regarding your shipment, please Contact Us or call 800-351-DDAY, ext 121.
Most in-stock items will be processed within 3-7 business days. Transit time varies based on your shipping location. The National D-Day Memorial ships with UPS and USPS. Orders placed after noon on Friday, on weekends or on holidays will be processed the following business day. The National D-Day Memorial is closed on Thanksgiving Day, Christmas Eve, Christmas Day and New Year’s Day.
Expedited shipping is available upon request for an additional fee. Please call us at 800-351-DDAY, ext 121 to arrange for rush delivery.
We are sorry, but we cannot ship international orders at this time.
For local customers or those visiting the Memorial in the near future, we offer in-store pickup. Enter the promo code CURBSIDE at checkout to choose this method. You will be notified via email when your order is ready to be picked up. Any orders not picked up within 14 days from the date of the order will be cancelled and refunded.
Shipments to Virginia addresses will be charged 5.3% Virginia tax.
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of purchase. Other than defective items, all merchandise must be in its original condition. Please Contact Us or call 800-351-DDAY, ext 121 with 30 days of purchase to initiate the return process.
Refunds are issued in the original form of payment for the amount of the returned merchandise. Shipping and handling fees are not refundable.
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